Had a 10 minute conversation with the guy who works the drive through at your Starbucks, you need a different Starbucks. But I bet you have. I did today.
They all know me - all four stores I visit. They know my name, they know my drink, they know I'm an artist...
Why is it that when I do so many things repetitively - the same Chick Fil A, the same Taco Bueno, the same grocery store - that it is only Starbucks where they know my name, my voice & car at the drive through (if they see my car I don't even have to order at the menu board - they just say "Drive on up!")?
Why can no one else deliver that connection with their product?
I guess the answer is, they can, but they don't. They have other measurements they strive for. Total order cycle time, maybe. Food cost goals, maybe.
I remember our goals when I worked at McDonald's. Cleanliness. Consistency. Politeness and Respect. But not a relationship. Not anything that transcended the transaction, so much.
Transcendence is nice. I'll just call this Transcendent Thursday.
This card is for my home girl Angela, who needed a birthday card for a boy.
I thought that even though it has a little ribbon on it that it might be okay for a boy. What do you think?
I used the new Bermuda Bay ink and cardstock, the new DSP, and that gorgeous Autumn Days set I got to preorder. I outlined the bird in black and highlighted him with a brown gel pen. The greeting is also a preorder - Teeny Tiny Wishes, stamped in Soft Suede - one of the new in colors.