Wednesday, July 22, 2009

Some People Just Get It

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To balance out the yogurt guy, and the company to whom I am showing my fangs, I have a wonderful story for you today.

I was researching a project for work the other day (top secret right now, but very cool and I will share soon) and I needed to use Whitepages.com, which is a site I use personally quite a bit. It's nice because it's simple and quick, and there's not a bunch of extra junk to wade through to get what you need.

However, something strange happened while I was searching. So, at 10:44 AM, I Twittered it.
Very frequently when you Twitter a problem, someone gives you a solution. But usually, it is a co-consumer, who has had the same issue.

So imagine my surprise, when 25 minutes later, I get this..From WhitePages.com.

Note the friendly tone.

I didn't even know they were on Twitter. But not only are they there, they are very actively looking for users of their site and responding to them.

That, my friends, is how you use social media.

I sent them screen shots of my problem, and they sent it off to QA, all within the space of about an hour.

They hire well. Whoever is doing the media on their behalf is a very engaged problem solver. And they're nice. What else could you want in an employee?

Bravo @whitepages. I'm a fan.

Now, speaking of solving problems, I have a problem.

I cannot throw away the billions of little die cut shapes that accumulate when you use a Big Shot die. Sometimes they are the negative space of a design, sometimes they are part of the die that you're not using - for example the Bigz XL dies that have multiple designs, and you're using only the bird, maybe and not the flower.

So after using the lattice die in club last weekend, I had all these little petal looking thingies. I had already used the stars here.

But the petals cried out for this. The big circle was also a leftover. It's Melon Mambo, as is the ribbon. I used the new movers & shapers die that layers with our scallop punch to make the More Mustard mat. This is a 5 minute card.

I hope you have a great ... what day is it??

Have you signed up for the UBlue Cyber Club? Attended one of my Webinars?? Come on - get your geek on! :)

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4 comments:

  1. Good for Whitepages! It seems in this day and age that most companies have lost sight of what true customer service is.

    LOVE your card! The colors and elements are all just perfect!

    ReplyDelete
  2. Hi Lydia, thanks for the kind words! We love it when our users find bugs like that; it's the community that really drives our quality data.

    We've got the bug filed with our data team and they're investigating this issue. We'll let you know what we find and when it's fixed, cheers!

    - Tyler (@WhitePages)

    ReplyDelete
  3. Niiiiiiiiiiiiice. Got to love actual customer service. I'm interested in your webinar, but have some questions. How can I email you? You can email me at britineyj {at} gmail {dot} com. TIA

    ReplyDelete
  4. Lydia,

    Ok, I am completely in love with that card. That die- cut has some really cool leftovers. I can't wait until I can order it.

    Hugs,

    Lisa Atha

    ReplyDelete

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